Returns & Exchanges

RETURNS & EXCHANGES

We have a no fuss returns policy and will exchange, credit or refund goods if returned within 14 days in perfect condition.

To ensure you get the perfect fit, we recommend that you consult our fitting guide and bra size calculator, and order more than one size to try on. You can return the ones you do not want to keep. Please email us before you return goods to notify us of the style and sizes you are returning.

If you wish to make a return, please email us within 7 days of receiving your order, stating the order number, your reason for requesting a return, and the styles / sizes you are returning.

You should also let us know which items you would like to exchange for, so that we can reserve your items for you. This is essential to avoid disappointment, as we carry limited stock on most items. Make sure you return the goods in their original condition with undamaged packaging including attached swing tag. If the swing tag is removed, we will not be able to issue the exchange or credit note.

For hygiene reasons we are unable to accept returns of knickers, shorts and briefs if they have been obviously worn. Due to their unique nature, items which are made-to-order to your specification are non-returnable.

Made by Niki do not provide postage paid returns shipping labels, and are unable to cover the cost of return postage, therefore please ensure that your return postage is fully and correctly paid, otherwise it may not reach us. On receipt of your return to us we allow up to 7 working days to fully process your request.

We can only exchange goods that are received by us and we are not responsible for the goods in transit, therefore we recommend that you use a tracked registered postal service and retain the tracking number.

RETURN ADDRESS

Made by Niki Returns, Calveley Farmhouse, Long Lane, Calveley, Tarporley, CW6 9LH. UK

NEED MORE HELP?

If you need more help, please get in touch and we will do our best to resolve any issues for you. Click here to email us, please note that if it's outside normal office hours of Monday-Friday 9am-5pm GMT, we will respond the next working day.

Image: Customer photos of lingerie arriving at destination!